Quick installation
We minimise the machine installation time — it normally takes 1 to 3 business days.
We provide servicing, maintenance, repairs, spare parts, and consumables
Purchasing one of our machines is just the beginning of a journey together. We quickly and swiftly help our customers to maintain packing process continuity.
Servicing of our machines
During the warranty period, we start repairing any of our machines within 48 business hours of accepting your request. We can do this as our service technicians and engineers are a part of their design, production, and installation processes. That is why they perfectly understand how they work.
The people who have designed and built the machine will train your operators and maintenance personnel.
Your workers can’t remember what the function of the machine is? You just hired a new machinist, and they haven’t been trained yet? If your people have a problem, they can always consult us remotely!
Does your maintenance person need quick help with diagnosing a problem with a machine? If you provide internet connectivity for us at your plant, we can connect to the machine remotely!
We always have machine consumables and components in stock!
If there is a failure your workers cannot fix, our technicians can come to you and help on site! During the warranty period, we start the repair within 48 business hours of accepting your request.
What you get with our service
Maintenance and servicing
We support the maintenance of machines in operation. Our service and spare parts are always available near you.
Spare parts availability
Most of our spare parts are available in 24 to 48 h. For out-of-stock parts, we will suggest a temporary solution.
Aftersales care
Following the commissioning and acceptance, our service department is at your disposal Monday to Friday, from 8 AM to 4 PM CET.
Contact our service department
Is there a problem with our machine and you need support? Do you need a periodic inspection done on your machine? Contact our service department!